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| The Communications Control Center (CCC) is a versatile tool for managing
your files, emails and accounts.
Designed and programmed in-house, the CCC's goal is to deliver the
functionality you need to take control. |
| Avvanta has identified a circuit issue impacting network bandwidth for the Avvanta network. We are engaged with our carrier for repair.
Customers may experience increased latency, packet loss, or reduced bandwidth until this issue is resolved. This notice will be updated with more information as it becomes available.
****UPDATE 12:40 AM PDT 9/16: Repair crews are onsite at the confirmed fiber cut location, and fiber splice repairs are underway following testing that isolated the cable break. Additional tracing was required after the initial inspection did not identify visible damage, allowing teams to confirm the correct repair location. A restoration estimate has not yet been confirmed. We will continue to work with the upstream carrier and update this notification with progress as their repair work continues.
****UPDATE 01:55 AM PDT 9/16: Repair crews are onsite at the confirmed fiber cut location, and fiber splice repairs are underway following testing that isolated the cable break. Additional tracing was required after the initial inspection did not identify visible damage, allowing teams to confirm the correct repair location. A restoration estimate has not yet been confirmed. We will continue to work with the upstream carrier and update this notification with progress as their repair work continues.
****UPDATE 03:10 AM PDT 9/16: Repair crews have confirmed the fiber cut location and are actively performing fiber splice repairs. After the initial inspection did not reveal visible damage, additional trace testing isolated the correct repair point. A subsequent field update confirmed that cut cables have been located and crews are verifying cable ownership before completing repairs. Customer impact remains limited to the existing outage, and no estimated restoration time is available yet.
****UPDATE 04:25 AM PDT 9/16: Repair crews have confirmed the fiber cut location and are actively performing fiber splice repairs. After the initial inspection did not reveal visible damage, additional trace testing isolated the correct repair point. A subsequent field update confirmed that cut cables have been located and crews are verifying cable ownership before completing repairs. Customer impact remains limited to the existing outage, and no estimated restoration time is available yet.
****UPDATE 05:30 AM PDT 9/16: Repair crews have confirmed the damaged fiber segment and are actively completing splice repairs. Field personnel located the damaged cable after additional trace testing isolated the correct repair location. Initial observations indicate the cable was intentionally cut and appeared to have been taped back together in an apparent attempt to conceal the damage. At this time, there is **no indication that the damage was caused by construction activity**, although the exact cause has not been officially confirmed. Repair work is continuing, and there is currently no confirmed estimated restoration time.
****UPDATE 06:40 AM PDT 9/16:Repair crews have identified the damaged fiber segment and are actively performing splice repairs. Additional trace testing was required to isolate the exact fault location.
Initial observations indicate the cable appears to have been intentionally cut and taped back together in an apparent attempt to conceal the damage. At this time, there is **no indication that the damage was caused by construction activity**, although the exact cause has not been officially confirmed.
****UPDATE 07:55 AM PDT 9/16: The damaged fiber segment has been identified, and repair activities remain in progress. At this time, the repair vendor is actively working to obtain additional updates from the field.
****UPDATE 08:57 AM PDT 9/16: The damaged fiber segment has been identified, and repair activities remain in progress.
****UPDATE 10:01 AM PDT 9/16: The damaged fiber segment has been identified, and repair activities remain in progress. At this time, the repair vendor is actively coordinating traffic control activities to safely support the ongoing repair efforts.**
****UPDATE 11:40 AM PDT 9/16: Repair work is actively progressing with field crews on site.The current field estimate is for the fiber cable run to be completed by approximately **12:00 PDT**. At this time, that estimate applies only to the cable installation.
****UPDATE 12:40 PM PDT 9/16: Repair work remains in progress at the damage location. The field team now estimates the fiber cable run will take approximately **1 more hour** to complete. Fiber splicers are expected to arrive at **3:00 PM PDT**.
****UPDATE 2:39 PM PDT 9/16: The replacement fiber has been placed into position, and now splicing is the last phase for service restoration.
****UPDATE 4:13 PM PDT 9/16: The splicing team remains en route. However, heavy traffic has significantly delayed their arrival, and an exact time cannot be confirmed at this moment.
****UPDATE 6:45 PM PDT 9/16: Field crews have gained access to both the handhole (HH) and the aerial repair location, and repair work is now underway. No restoration estimate is available at this time.
****UPDATE 7:54 PM PDT 9/16: At the handhole, technicians are preparing both sides of the damaged fiber for restoration. No restoration estimate is available at this time.
****UPDATE 8:35 PM PDT 9/16: Field crews have gained access to both the handhole and aerial repair locations, and cable preparation has been completed. Fiber splicing has now begun on the damaged cable. No restoration estimate is available at this time.
****UPDATE 9:55 PM PDT 9/16: The repair involves a heavily utilized 288-count fiber cable, so restoration will take additional time as each splice is completed and verified to ensure all active services are restored correctly. No restoration estimate is available at this time.
****UPDATE 10:45 PM PDT 9/16: Splicing has begun, but restoration is expected to occur in phases as work progresses through the affected fibers. No restoration estimate is available at this time.
****UPDATE 12:18 AM PDT 9/17: Repair work continues at the affected location, and **OSP field crews are actively splicing the damaged fiber cable** No restoration estimate is available at this time.
****UPDATE 1:48 AM PDT 9/17: Repair work continues, however the aerial portion of the repair has been intermittently delayed by activity near the work area. There is currently no restoration estimate.
****UPDATE 3:00 AM PDT 9/17: The latest field update confirms that **fiber splicing is still underway**, and there is **no confirmed estimated time of restoration (ETR)**
****UPDATE 4:38 AM PDT 9/17: Repair work remains in progress at the affected location. Field crews continue splicing the damaged fiber cable. Field operations have experienced intermittent delays due to activity near the aerial repair area that has temporarily disrupted repair work. No confirmed ETR.
****UPDATE 5:56 AM PDT 9/17: Repair work is ongoing at the affected location. OSP field crews continue splicing the damaged fiber cable, and services are being restored in phases as completed groups of fibers are tested and validated.
****UPDATE 6:42 AM PDT 9/17: OSP crews continue splicing damaged fiber and restoring services in phases as fibers are tested. Several services have been restored, though one path is still showing high loss and remains under investigation. Crews are also attempting restoration from an alternate side. No confirmed ETR at this time.
****UPDATE 8:10 AM PDT 9/17: Zayo splicers have completed approximately half of the 288-count fiber cable splicing, and work is continuing on the remaining fibers. No ETR at this time.
****UPDATE 9:39 AM PDT 9/17: Repair work has been completed on the affected fiber infrastructure, and service restoration has been confirmed.
Thank you,
Avvanta
Read full announcement... |
| ****UPDATE 12:01 AM PDT - Avvanta is starting multiple DNS and email updates and upgrades. Most systems are redundant and expected service impact should be limited. We will update this notification when the maintenance is complete.
****UPDATE 2:42 AM PDT - Maintenance has been completed.
If you are experiencing issues outside the scope of this maintenance, please notify us at support@avvanta.com and (425) 818-6500.
Thank you,
Avvanta
Read full announcement... |
| Avvanta will be conducting multiple updates and upgrades during this week's maintenance window on Thursday morning, Sep 10 starting at 12:01am PDT. DNS and email authentication may be impaired for numerous, brief periods lasting 5 to 10 minutes at a time. Most systems are redundant and expected service impact should be limited. This work is expected to take 2 to 4 hours.
Read full announcement... |
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